New York -- November 20, 2019
Comments: We chose Carecenta because we needed an integrated scheduling, billing and payroll software, and then found that Carecenta enables us to be in compliance with state and federal licensing regulations with our employees as well. We then discovered that Carecenta has a map-based caregiver search feature. I couldn't believe it. We actually have a system that makes our agency unstoppable.
Pros: While on boarding is always difficult and overwhelming when switching providers, the customer service representative was immensely helpful.
Cons: When we experienced any bumps in the road, as any agency does, the customer service team has always been prompt to answer questions, research any issues or special requests that we might have.
Recommendations to other buyers: Overall, it's a great software and Carecenta people were very helpful to ensure that we have a smooth experience, which is so important when you provide services.