Support & Training Team
Five-Star Service Commitment
Our team is fully committed to supporting clients as they struggle with the pressing need to incorporate the latest technology into their healthcare practices without exposing patients to risks, violating HIPAA requirements, or adding undue stress to staff members. It's a tall order.
We deliver:
- Comprehensive training of your staff
- Improvement in your organization and workflow
- Seamless stress-free transition to Carecenta
- Free on-going live person support
We work hard to help you get the most out of your software. We conduct daily integrity checks and constantly monitor system operation to assure Carecenta delivers the best user experience.
In the event an issue arises, our technical support team, based in New York City, quickly answers phone calls and emails. We work diligently to help you right away.
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41% of homecare agencies are new*
65% are migrating from other software packages*
* The numbers based on customer surveys conducted by our company during the period from 2013-2024. Last updated December 1, 2024.
‘Some results were to be expected. Others surprised us. From these statistics we’ve come to the conclusion that the convergence of technology and user experience create a healthy workflow outcome...’